The confidentiality policy implemented by ELISA is accessible from each page of the website (hereinafter the "Site") by clicking on the "Personal Data” link. ELISA protects the privacy of Internet users visiting its Site in its capacity as data controller under Law 78-17 of 6 January 1978 (hereinafter the "Loi Informatique et Libertés “) (Data Protection and Freedom of Information Law). ELISA has accordingly collected Your Personal Data in the processing register of its Data Protection and Freedom of Information Correspondent.
This document entitled "Personal data" or “this document" is intended, with regard to the processing of Personal Data for which ELISA is responsible for in connection with the Site, to inform You on the procedures for the collection and processing of Your Personal Data, how ELISA uses Your Personal Data, the measures taken by ELISA to ensure the protection of Your Personal Data collected through the use of the Site, and Your obligations and those of ELISA under the Data Protection and Freedom of Information Law.
You agree to read the Statutory Notices (hereinafter the “Statutory Notices" accessible from each page of the Site, and the other contractual documents entered into with ELISA in connection with the use of the Site, which together with this Confidentiality Policy, form a contractual whole which is binding on You.


The terms defined below have the following meaning, whether used in the singular or plural:

  • "Personal Data" means in relation to Article 2 of the Data Protection and Freedom of Information Law” any information relating to an identified individual or individual who can be identified, directly or indirectly, by reference to an identification number or to one or more particulars relating to him or her”. Personal Data comprises data allowing the identification of the Users. Please note for information that the electronic identification data used to identify Your terminal connection or the pages viewed on the Site while You are browsing is generally insufficient in itself to identify You by name.
  • “Applicable Legislation" means all existing or future legislation and standards applicable to Users and to the Site, especially legislation and regulations concerning the protection of Personal Data, including the Data Protection and Freedom of Information Law.
  • "Terminal" means the various devices by which the Site is accessible. Terminals include smartphones, tablets, computers via the Internet (PC or Apple) and any device connected/connectable to another device or to the Internet.
  • "You", "Your", "User(s)" means any person accessing the Site (e.g. visitors), and whose Personal Data may be collected when they visit the Site.


ELISA collects Your Personal Data directly or indirectly, including through Your Terminal (including by cookies and login information), the Site’s data collection forms, such as the "Contact" heading and during the course of browsing the Site’s pages.


The rules relating to cookies are covered by:

  1. Directive 2002/58/EC amended in 2009 on the processing of personal data and the protection of privacy in the electronic communications sector (Directive on privacy and electronic communications).
  2. Article 82 of the French Data Protection Act, which transposes these provisions into French law.
  3. The guidelines adopted by the CNIL on 17 September 2020.


  • From the preference centre made available on the website

You have the choice of whether or not to accept cookies, except for cookies strictly necessary for the delivery of our services which will always be installed. For cookies subject to your prior consent, you can make these choices at any time by accessing the preference centre:

  • By clicking on “Set Cookies” in the information banner relating to our use of Cookies.
  • By clicking on the "Set Cookies" icon accessible at any time in this policy.

However, if you disable certain categories of cookies, you may not be able to access certain parts of the Website or not be able to action certain functionalities.

  • From your browser

You can also object to the logging of all cookies and other trackers by setting the privacy and/or security options of your browser. To do this, we invite you to consult the detailed explanations available on the website of the French authority on the protection of personal data: the CNIL (click here)

Be aware, however, that opposition to all cookies via browser settings may lead to the alteration or loss of certain settings or information and make it difficult to browse the website

Cookies used

Below you will find the cookies used on this Website and their purpose

Amendment to this Policy

The terms of this Policy may be amended from time to time. Any significant changes to this Policy will be posted on this website.


Questions, comments and requests concerning this Policy are welcome and must be sent to This email address is being protected from spambots. You need JavaScript enabled to view it.


The processing of Personal Data undertaken by ELISA through the Site has the following purposes (hereinafter the "Purposes"): to deal with Your questions or requests for information or any other request, to send You advertising or sales canvassing messages, subject to Your agreement, to send You the Newsletter (or an Alert) to which You have subscribed, to inform You about the products, to enable You to enter competitions, to inform You about events, to enable You to follow up the Site and its news (RSS feeds).
The information required for ELISA to fulfil the purposes described above is indicated by an asterisk (*) in the various pages of the Site. If You do not complete the fields marked with an asterisk (*), You may be refused access to all or part of the services and features of the Site and Your requests may not be taken into account. The other fields are optional and are intended to improve the quality of service that is offered to You by the Site. The other information is optional and allows us to get to know You better and to improve our communications and services for You. The information collected by ELISA includes Your name, postal address, email address and telephone number.


The Personal Data collected is stored for the time necessary to achieve the various Purposes described in the preceding paragraph. Thus, Your electronic ID data and data relating to the cookies is stored for thirteen (13) months from the date of its collection. Furthermore, the Personal Data collected is removed following the occurrence of one of the following events: (i) the end of the retention period, (ii) the exercise of Your right of deletion in accordance with the Data Protection and Freedom of Information Law and the terms set out in the  "Your rights of access to Your collected data" in this document, (iii) removal of the Site by ELISA for any reason whatsoever.


In accordance with the purposes described above, Personal Data collected by ELISA may be sent to the following recipients to ensure the operation of the Site and the achievement of the Purposes: relevant services and/or departments of ELISA, services and/or departments of a company of the group to which ELISA belongs, services and/or departments of one of the companies of the group to which ELISA belongs.
ELISA is the sole recipient of the data collected. ELISA only transmits Your Personal Data to a third party if You have given Your express prior consent for the sharing of such information (e.g. commercial offers from ELISA or its business partners), or if ELISA receives a request from a judicial authority or any administrative authority empowered by law to apply for the disclosure of such information in accordance with the legislative provisions in force.


ELISA asks You not to transmit content that is not asked for by a questionnaire or other collection form, such as commercial information, advertising, personal creations, ideas, concepts, etc.  Where You voluntarily provide Personal Data about Yourself, especially multimedia content (photographs, videos etc), You agree to provide accurate information which is not prejudicial to the interests or rights of third parties.


ELISA does everything possible to protect Your Personal Data against damage, loss, diversion, intrusion, disclosure, alteration or destruction. The ELISA computer systems are equipped with data encryption and software protection. Physical and electronic backup procedures for Personal Data collected on the Site are in place in accordance with French legislation on the protection of Personal Data.  Employees of ELISA who, owing to their duties, have access to Your Personal Data, undertake to the strictest confidentiality in this regard.
However, ELISA does not have control over all risks related to the operation of the Internet and draws Your attention to the existence of possible risks in terms of occasional losses of data or breach of confidentiality of data transmitted via the Internet. The information provided on the Site may be interrupted in the event of force majeure or independently of ELISA’s control or matters not under the responsibility of ELISA.


You declare that You are fully aware of the importance of the accuracy of Personal Data about You and made available through the Site. You accordingly undertake only to make accurate Personal Data available throughout the duration of use of the Site by updating it immediately if one or more items of such Personal Data change during the said use of the Site. For this purpose, You can make a request for access, correction or total or partial deletion as provided for in the "Your rights of access to collected Your Personal Data" section in this document.


In accordance with the provisions of Articles 38 to 40 of the Data Protection and Freedom of Information Law, You have a general right of access and correction of data concerning You and processed by ELISA. You can exercise this by sending Your request by email or post to the address below setting out Your request and enclosing a proof of identity: ELISA – STADE PIERRE MAUROY, 261 BOULEVARD DE TOURNAI 59650 VILLENEUVE D’ASCQ or This email address is being protected from spambots. You need JavaScript enabled to view it.. You also have a right to object on legitimate grounds to Your Personal Data being processed (except for canvassing to which You can object without legitimate grounds).


The Site offers Users a free of charge service called "Newsletter" (or Alerts) to which You have the choice to subscribe. This Newsletter (or Alerts) contains information about ELISA’s current events and activities or certain products offered. If You no longer wish to receive the Newsletter ELISA allows You to unsubscribe, either by simply clicking on the link at the bottom of the Newsletter received, or by mail to This email address is being protected from spambots. You need JavaScript enabled to view it. specifying the email address to be unsubscribed.


The Personal Data collected by ELISA may be transferred to third parties in the context of a change of control of the company, acquisition, insolvency proceedings or sale of the company’s assets.


The Site is not targeted at minors. Access to the Site is, however, not restricted to adults owing to the fact that it has no content prohibited to minors under eighteen (18) years of age. The forms and questionnaires of the Site are not intended for the collection of information on minors. If information on a minor is collected via the Site, the legal representative of the minor will be able to contact ELISA by email at This email address is being protected from spambots. You need JavaScript enabled to view it. in order to correct, amend or delete such information (see "Right of access, amendment, correction and deletion” Article).


By using the Site, You undertake to comply with the terms and conditions of this document. As such, You are and remain liable for any breach of these including the confidentiality of Your identification data on the Site and any unauthorised use of the Site.
In this regard, You will be liable to any penalty that may be imposed against ELISA, including any decision by an administrative or ordinary French court, or delivered by an independent authority such as the Commission nationale de l’informatique et des libertés (CNIL) (National Commission for Data Protection and Freedom of Information) following a breach by You of Your obligations under this document.
Furthermore, ELISA can not be held liable in the event (i) of the voluntary or involuntary use of all or part of Your Personal Data by third parties, (ii) of the Personal Data being incorrect or not updated by You, (iii) of failure to comply with Your obligations under the Data Protection and Freedoms of Information legislation, this document and the other contractual documents applicable to You.


ELISA may amend this document, such updates being made without prior notice and posted online. The previous version of this document will be automatically cancelled and replaced by the new version which will become immediately binding on all Users. Use of the Site is subject to the terms set out in this document as at the time of use. Due to changes that may occur in the Confidentiality Policy, we invite You to regularly visit the "Personal Data” section.


For all questions or comments regarding this document or how ELISA collects and uses Personal Data concerning You, You can send an email to ELISA - STADE PIERRE MAUROY, 261 BOULEVARD TOURNAI 59650 VILLENEUVE d'Ascq or by email to This email address is being protected from spambots. You need JavaScript enabled to view it..


In the event that any of the clauses herein are null and void, in particular as the result of a change of law or the decision of a court, this shall in no circumstances affect the validity of and requirement of compliance with the other clauses. These terms and conditions are governed by French law. In the event of a dispute relating to the validity, performance or interpretation of this document, jurisdiction is conferred, regardless of whether there is more than one defendant, a third-party claim, urgent proceedings or protective, interim or summary proceedings, on the French court with jurisdiction for the place of the defendant’s registered office.



This English version of PERSONAL DATA is given for information only. The only French version available on is legally binding between the parties.